We will provide users with the design, production and installation, project management, training and after-sale service within the whole period until we transfer the entire racking system ,which are all involved in the service range of the project 。
We will put your intentions and goals (including the construction period and cost structure )as the basis of design. Besides these, we will always concern and analysize all the material distribution, work processes,
products, storage,transport facilities and layout-relating data proposed by you . With considering a variety of architectural and spatial concepts, storage methods comparison and selection as well as considering the specific
requirements of customers, we will design an overall program which is most suitable for our customers by using the facts and data above mentioned .Our solution is based on rigorous analysis, and it can accurately display it to you that how much the solution itself can match your requirements ,which can guarantee that you can choose the best racking system. We are doing our best to meet customer needs, and meanwhile we attach great importance to space availability ,safety and ergonomics principle. While designing the structures, we will also considerate fire protection, operation and associated channel, lighting and air conditioning facilities.
After-sale service and maintenance of our facilities:
From the beginning to the end, we are committed to providing customers with better pre-sale and after-sale service, aiming to ensure that customers can use the racking without any problems , we can establish a perfect after-sale service system, and we can provide customers with comprehensive technical support.
1.Normal use of racking
we ensure that we will provide your company with high-quality racking , after we have signed a contract with your company . Only in the condition that we can guarantee that the whole shelf system can be used normally and completely according to the design requirements , will we deliver the racking to your company.
2.Spare parts and after -sale service
After delivery , the racking will have three years as warranty period. During this period ,the company will provide free after -sale service. In the warranty period, we guarantee corresponding timely and fast after- sale service in the conditions of malfunction or necessary replacement of small parts. We will arrive at the scene
within 48 hours after we have received a call for function problem which cannot be solved by users , and for the common function problems ,we can solve them within 24 hours in the scene . In three years ,i.e. warranty period ,we will regularly go to the user to have an inspection and maintenance for the racking.
After warranty period ,the specific service way can be negotiated by both sidesaccording to the current
conditions of racking .Our company will provide maintenance options , and we are sure to provide the highest level service
